FAQ

BROOKWILDEN™ / CUSTOMER INFORMATION

Helpful information for our decorative lighting customers.

Last updated: October 12, 2026

SECTION 01

What does Brookwilden™ sell?

We primarily offer decorative home lighting, including wall lights. See the Wall Light Collection.

SECTION 02

Check each product’s voltage, frequency, bulb base, wattage, plug or hardwiring requirements. Do not assume every model has identical specifications.

SECTION 03

Bulb inclusion varies by product. Consult the product description and included-components list.

SECTION 04

Hardwired fixtures may require a qualified electrician. Always follow the installation manual and applicable local codes.

SECTION 05

Only when the product specifically identifies a suitable damp, wet, or outdoor rating.

SECTION 06

Consult our Shipping Policy and checkout delivery estimate. Contact support to confirm timing.

SECTION 07

If tracking is available, tracking details are generally sent to your checkout email when the order ships.

SECTION 08

Contact customer support promptly. Changes may not be possible once processing or shipping starts.

SECTION 09

Do not install or energize it. Email the order number and photos for assistance.

SECTION 10

Review the Return & Refund Policy and contact support before sending any item back.

SECTION 11

Email service@brookwilden.com or call +86 182-9211-7232 during support hours.

We aim to respond within 24 hours. Email service@brookwilden.com or call +86 182-9211-7232.

Brand Name: Brookwilden™
Legal Company Name: Dongguan Dushang Technology Co., Ltd.
Owner: Xi Fuliang
Website: brookwilden.com
Business Address: Room 404, No. 119 Changyu Road, Dalang Town, Dongguan City, Guangdong Province, China
Customer Support Email: service@brookwilden.com
Customer Support Phone: +86 182-9211-7232
Customer Service Hours: 8:00 AM – 10:00 PM Daily