Shipping Policy
Helpful information for our decorative lighting customers.
Last updated: October 12, 2026
Order Processing
Orders are normally processed within 2–4 business days after payment verification. Processing time excludes weekends and public holidays.
Estimated Transit Time
Standard shipping to eligible United States destinations generally takes 10–15 business days after dispatch. This is an estimate, not a guaranteed delivery date.
Shipping Destinations
We ship to eligible United States addresses. Availability for your delivery address is determined at checkout.
Shipping Charges
Any applicable shipping fee and any free-shipping offer will be displayed at checkout before you complete payment.
Tracking
Where tracking is available, tracking details are provided through your order communication channel.
Delivery Delays
Delays may result from carrier operations, customs, holidays, weather, or remote locations.
Address Accuracy
Provide accurate shipping details and contact support promptly for corrections.
Damage or Wrong Items
Do not install damaged electrical fixtures. Contact us with photos and your order number.
Split Shipments and Customs
Orders may arrive separately when stated in order communications. Any applicable import charges should be disclosed.
Customer Care
We aim to respond within 24 hours. Email service@brookwilden.com or call +86 182-9211-7232.
Business & Contact Information
- Brand Name
- Brookwilden™
- Legal Company Name
- Dongguan Dushang Technology Co., Ltd.
- Owner
- Xi Fuliang
- Website
- brookwilden.com
- Business Address
- Room 404, No. 119 Changyu Road, Dalang Town, Dongguan City, Guangdong Province, China
- Customer Support Email
- service@brookwilden.com
- Customer Support Phone
- +86 182-9211-7232
- Customer Service Hours
- 8:00 AM – 10:00 PM Daily