Return & Refund Policy
Helpful information for our decorative lighting customers.
Last updated: October 12, 2026
Return Window
You may request a return within 30 calendar days after delivery. Contact customer support within this period. Eligible change-of-mind returns must generally be unused, uninstalled, and include their original components and packaging, subject to applicable law.
Requesting a Return
Email service@brookwilden.com with your order number, product description, and reason before returning items.
Return Eligibility
Products should meet the published eligibility terms. Packaging, components, installation or use, and product condition may affect assessment subject to consumer law.
Damaged or Incorrect Items
Contact us with photos and the order number. Do not install, energize, or use a damaged fixture.
Electrical Safety
Do not attempt to repair or use a visibly damaged electrical product. Consult a qualified electrician for wiring issues.
Return Shipping Costs
For approved change-of-mind returns, the customer pays return shipping. For confirmed defective, damaged, or incorrect items caused by our error, we will arrange an appropriate remedy and cover reasonable return shipping where a return is required.
Refund Method and Timing
After an eligible return is received and inspected, approved refunds are processed to the original payment method within 5–10 business days. Your bank or payment provider may need additional time to post the refund.
Cancellation
Contact us promptly; cancellation may not be possible after fulfillment or dispatch.
Missing Components
Contact support if listed screws, hardware, bulbs, or accessories are missing before attempting installation.
Legal Rights
This policy does not remove consumer rights provided by applicable law.
Customer Care
We aim to respond within 24 hours. Email service@brookwilden.com or call +86 182-9211-7232.
Business & Contact Information
- Brand Name
- Brookwilden™
- Legal Company Name
- Dongguan Dushang Technology Co., Ltd.
- Owner
- Xi Fuliang
- Website
- brookwilden.com
- Business Address
- Room 404, No. 119 Changyu Road, Dalang Town, Dongguan City, Guangdong Province, China
- Customer Support Email
- service@brookwilden.com
- Customer Support Phone
- +86 182-9211-7232
- Customer Service Hours
- 8:00 AM – 10:00 PM Daily