Privacy Policy
Helpful information for our decorative lighting customers.
Last updated: October 12, 2026
Information We Collect
We may collect contact details, billing and delivery addresses, order records, customer support messages, account details, device identifiers, and website usage data.
How Information Is Collected
Data may be provided by you, collected through website technologies, or received from Shopify and authorized service providers.
How We Use Information
We use information to operate the store, process payments and orders, deliver products, provide support, prevent fraud, comply with law, and improve services.
Payments
Payments are processed through Shopify and authorized providers. We do not require you to email full card details.
Sharing Information
Information may be shared with payment processors, carriers, hosting, analytics, customer-service providers, and authorities when legally required.
Cookies
Cookies and similar technologies may support cart sessions, checkout, security, analytics, and preferences. Browser controls may restrict some technologies.
Marketing
Promotional email is sent where permitted and subject to your choices; you may unsubscribe using provided links.
Retention and Security
We retain data as necessary for order servicing, recordkeeping, and legal obligations, and use reasonable safeguards; no system is perfectly secure.
Your Rights
Depending on applicable law, you may request access, correction, deletion, or other controls by emailing service@brookwilden.com.
International Processing
Information may be processed by Shopify and service providers in different countries, subject to applicable legal protections.
Children
Our shop is not directed to children under the age required to make purchases independently.
Updates and Contact
We may update this policy. Privacy questions can be sent to service@brookwilden.com.
Customer Care
We aim to respond within 24 hours. Email service@brookwilden.com or call +86 182-9211-7232.
Business & Contact Information
- Brand Name
- Brookwilden™
- Legal Company Name
- Dongguan Dushang Technology Co., Ltd.
- Owner
- Xi Fuliang
- Website
- brookwilden.com
- Business Address
- Room 404, No. 119 Changyu Road, Dalang Town, Dongguan City, Guangdong Province, China
- Customer Support Email
- service@brookwilden.com
- Customer Support Phone
- +86 182-9211-7232
- Customer Service Hours
- 8:00 AM – 10:00 PM Daily